Refund Policy

Last updated: October 22, 2026

We want you to be sure about Kariel before you pay. That’s why every new Kariel Desktop installation includes a 30-day free trial of Kariel Pro, with no credit card and no account needed. If you buy Kariel Pro and it isn’t right for you, here is how refunds work, depending on where you bought it.

1. Purchases on kariel.app (Windows and Linux)

Purchases on our website are sold by our online reseller and Merchant of Record, Paddle.com, which processes refunds on our behalf.

• 14-day refund, no questions asked. If you are not satisfied, you can request a full refund within 14 days of your first purchase of a monthly plan, a yearly plan or a lifetime license.
• Renewals. Subscription renewals are not refunded, except where required by law. You can cancel at any time to stop the next renewal, and Kariel Pro stays active until the end of the period you have already paid for.
• How to request a refund. Use the link in your Paddle receipt email, look up your order at paddle.net, or email us at support@kariel.app with the email address you used at checkout. We aim to reply within 2 business days.
• What happens next. Approved refunds are returned to your original payment method. Your bank may take up to 10 business days to show the refund. When a refund is issued, the Kariel Pro access it paid for ends; your libraries stay available in read-only mode and nothing is deleted.

This policy does not affect any rights you have under the consumer protection laws of the country where you live.

2. Mac App Store and Apple App Store Purchases

Purchases made inside Kariel on Mac, iPhone or iPad are processed and managed entirely by Apple, and we cannot issue refunds for them. To request a refund from Apple:

1. Go to reportaproblem.apple.com.
2. Sign in with your Apple Account.
3. Select “Request a refund” and choose Kariel from your list of purchases.

3. Google Play Purchases

Purchases made inside Kariel on Android are processed and managed by Google. You can request a refund through Google Play by following Google’s refund instructions. Within 48 hours of purchase you can usually request it directly from your Google Play order history.

4. Contact

Not sure where you bought Kariel Pro, or need help with a refund? Email us at support@kariel.app and we’ll point you in the right direction.