Support

Last updated: March 31, 2026

Need help with Kariel? We’re here to assist you.

Kariel is currently available as a macOS beta.

Technical Support

For bug reports, feature requests, product suggestions, or help using Kariel’s digital asset management features, please contact our technical support team:

Email: [email protected]

You can also send suggestions and bug reports directly from Kariel’s in-app Help Center. Public suggestion voting is planned for a future release; for now, approved ideas are reviewed privately by the Kariel team.

When you contact support, it helps to include:

• your macOS version
• your Kariel version
• a short description of what happened
• a screenshot or screen recording, if relevant

Billing Support

For purchases through the Mac App Store, Apple manages billing, subscriptions, and invoices. Please check your Apple ID account settings or contact Apple Support for payment inquiries.

If you’re not sure whether your issue is billing-related or technical, send us a message at [email protected] and we’ll point you in the right direction.