Support

Last updated: October 22, 2026

Need help with Kariel? We’re here to assist you.

Kariel for macOS is available as a stable release.

Technical Support

For bug reports, feature requests, product suggestions, or help using Kariel’s digital asset management features, please contact our technical support team:

Email: support@kariel.app

You can also send suggestions and bug reports directly from Kariel’s in-app Help Center. Public suggestion voting is planned for a future release; for now, approved ideas are reviewed privately by the Kariel team.

When you contact support, it helps to include:

• your operating system and its version
• your Kariel version
• a short description of what happened
• a screenshot or screen recording, if relevant

Billing Support

• Purchases on kariel.app (Windows and Linux): Paddle.com, our online reseller and Merchant of Record, handles payments, invoices, sales tax and refunds. Use the link in your Paddle receipt or look up your order at paddle.net, or email us and we’ll help.
• Mac App Store and Apple App Store: Apple manages billing, subscriptions and invoices. Check your Apple Account settings or contact Apple Support.
• Google Play: Google manages billing and subscriptions. Check your Google Play subscriptions or contact Google Play support.

For refunds, see our Refund Policy.

If you’re not sure whether your issue is billing-related or technical, send us a message at support@kariel.app and we’ll point you in the right direction.